Privacy Policy

This privacy policy will explain how K9 Development Centre (K9DC) uses the personal data we collect from you when you use our website or services.

1. WHAT DATA DO WE COLLECT?

K9DC collects the following data:

Personal identification and contact information (name, address, email address, phone number, etc.)
Information regarding your dog(s) (name, age, medical history, vaccination records, gender, breed, behaviours, etc.)
Your booking history (dates, services purchased, money outstanding, money received and booking method)
Payment details (credit card number, expiry date etc.)

2. HOW DO WE COLLECT YOUR DATA?

You directly provide K9DC with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or email.
Use or view our website via your browser’s cookies.
Decide to save your payment details through our booking system.
Complete our dog behaviour questionnaire.
When you make an enquiry by phone, letter, email, or direct message.

3. HOW WILL WE USE YOUR DATA?

K9DC collects your data so that we can:

Process your order, provide services, and manage your account.
Provide your dog(s) with the best care possible.
Contact you or your dog’s vet in case of emergency.
Update you on your dogs’ progress and any relevant updates to your booking.
Email you with special offers on other products and services we think you might like.
Allow you to process payments faster without having to re-enter your payment details.
Update you on changes to our services or news on the company.
Creating your personal dog training/behaviour plan.

4. HOW DO WE STORE YOUR DATA?

K9DC securely stores your data online via Revelation Pets – a booking and customer management software. Revelation pets utilises enterprise-level security solutions to protect data and is independently audited every three months.

K9DC also keeps copies of customer information in paper form, as required by licence, stored in locked secure filing facilities.

K9DC will keep your personal data for as long as it reasonably takes to achieve the purpose, we collected it for, K9DC will keep your data whilst you are actively using our services and up to 7 years after your last purchase, to enable an easy process should you wish to use our services again in the future.

K9DC stores customer phone numbers on specified company work phones (iPhone), which are password protected with the most up-to-date iOS software.

K9DC will keep financial information for as long as is required for us to comply with the law.

Once this time period has expired, we will delete your data from Revelation Pets software and our hard copy filing system including any phone numbers and email address stored.

5. MARKETING

K9DC would like to send you information about products and services of ours that we think you will like.

If you have agreed to receive marketing, you may always opt out at a later date. If you no longer wish to be contacted for marketing purposes, you can unsubscribe by clicking the link on the bottom of our marketing emails labelled “unsubscribe” or manage your marketing settings on your Revelation Pets profile.

For any further help unsubscribing please contact us using the details provided in section 12 of this policy.

You have the right at any time to stop K9DC from contacting you for marketing purposes.

6. WHAT ARE YOUR DATA PROTECTION RIGHTS?

K9DC would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data from K9DC.

The right to rectification – You have the right to request that K9DC correct any information you believe is inaccurate. You also have the right to request for K9DC to complete any information you believe is incomplete.

The right to erasure - You have the right to request that K9DC erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that K9DC restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to K9DC’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that K9DC transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information in section 12 of this policy.

7. WHAT ARE COOKIES?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

8. WHAT TYPES OF COOKIES DO WE USE?

There are a number of different types of cookies, however, our website uses:

Functionality – K9DC uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Essential – K9DC uses these cookies to enable core functionality such as security, verification of identity and network management. These cookies cannot be disabled.
Analytical – These cookies help us to understand how visitors interact with our website, discover errors and provide data allowing us to make improvements to our website.

9. HOW TO MANAGE COOKIES

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

10. PRIVACY POLICIES OF OTHER WEBSITES

K9DC’s privacy policy applies only to our website and services, so if you click on a link to another website or use other services, you should read their privacy policy.

11. CHANGES TO OUR PRIVACY POLICY

K9DC keeps its’ privacy policy under regular review and places any updates our website. This privacy policy was last updated on 3rd February 2022.

12. HOW TO CONTACT US

If you have any questions about K9DC’s privacy policy, the data we hold, or you would like to excise one of your data protection rights, please do not hesitate to contact us.

Email us: info@k9dc.co.uk
Call us: 07956307583
Write to us: K9DC, East Whipley Lane, Shamley Green, GU5 0TD

13. HOW TO CONTACT THE APPROPRIATE AUTHORITIES

Should you wish to report a complaint or if you feel that K9DC has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Website: ico.org.uk/global/contact-us/

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113